We Do Gas

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Shipping Policy

1. Shipping Methods

  • We Do Gas uses The Courier Guy for all shipping and delivery services.
  • We offer nationwide delivery within South Africa.

2. Shipping Rates

  • Shipping costs are calculated at checkout based on the size, weight, and destination of the order.
  • Any shipping promotions or discounts will be applied at the time of checkout.

3. Delivery Times

  • Orders are typically processed within 1-2 business days after payment has been confirmed.
  • Delivery times vary depending on the destination, with standard delivery taking between 2-5 business days.
  • Please note that delivery times may be affected by factors beyond our control, such as public holidays or unforeseen courier delays.

4. Tracking Your Order

  • Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your delivery through The Courier Guy’s tracking system.

5. Shipping Address

  • Please ensure that the shipping address provided is accurate and complete. We are not responsible for orders shipped to an incorrect address provided by the customer.
  • Changes to the shipping address after the order has been dispatched are not guaranteed and may incur additional charges.

6. Delivery Issues

  • If there is an issue with your delivery, such as a delay or damage to the package, please contact us immediately at info@wedogas.co.za.
  • We will coordinate with The Courier Guy to resolve any delivery issues.

7. International Shipping

  • Currently, we only offer shipping within South Africa. International shipping is not available at this time.

8. Lost or Stolen Packages

  • We Do Gas is not responsible for lost or stolen packages once they have been marked as delivered by The Courier Guy.
  • If you believe your package has been lost or stolen, please contact us to assist with a claim through The Courier Guy.

9. Returns Shipping

  • For returns, customers are responsible for shipping costs unless the return is due to a defect or error on our part. Please refer to our Returns and Refunds Policy for more details.
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