Returns and Refunds Policy

1. Introduction

We Do Gas strives to provide quality products and services. This Returns and Refunds Policy outlines the conditions under which products such as accessories, gas geysers, gas heaters, gas regulators, and gas stoves can be returned or refunded. This policy is in accordance with the terms and conditions of our suppliers, including Zero Appliances, DELTA, and FERRE.

2. Eligibility for Returns

• Products may be eligible for return if they are defective, damaged, or not as described.
• Returns must be initiated within 14 days of the purchase date.
• To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when they were received.

3. Non-Returnable Items

• Certain items may not be eligible for return due to safety or hygiene reasons, particularly if they have been used or installed.
• Custom or special-order items may also be non-returnable unless they are defective or damaged.

4. Return Process

• To initiate a return, contact us at info@wedogas.co.za with your order number, details of the product, and the reason for the return.
• Once your return is approved, you will receive instructions on how to send the product back to us.
• The customer is responsible for return shipping costs unless the return is due to a defective or incorrect product.

5. Inspection and Approval

• Returned products will be inspected upon receipt to ensure they meet the return criteria.
• We reserve the right to refuse returns that do not comply with this policy.

6. Refunds

• If the return is approved, a refund will be processed to the original method of payment within 7-10 business days.
• Alternatively, you may opt for an exchange or store credit.
• Shipping fees are non-refundable unless the return is due to our error.

7. Defective or Damaged Products

• If you receive a defective or damaged product, please notify us within 7 days of receipt.
• We may require photographic evidence of the defect or damage before authorizing a return.
• In cases of defects or damages, you may be eligible for a replacement, repair, or refund as per the warranty terms of the supplier (Zero Appliances, DELTA, or FERRE).

8. Warranties

• Products may be covered under the manufacturer’s warranty. Please refer to the specific warranty terms provided by Zero Appliances, DELTA, or FERRE for details.
• Warranty claims are subject to the terms and conditions specified by the supplier.

9. Exchanges

• Exchanges are subject to product availability.
• If you wish to exchange a product, please contact us to confirm the availability of the replacement item.

10. Contact Information

• For any inquiries regarding returns and refunds, please contact us at info@wedogas.co.za or call us at [Insert Phone Number].
• Our customer service team is available to assist you with any questions or concerns.

11. Changes to This Policy

• We Do Gas reserves the right to modify this returns and refunds policy at any time. Changes will be posted on this page, and your continued use of our services constitutes acceptance of those changes.